Legal

Privacy Policy

Last updated: April 26, 2026

Nautical Pools ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under Canadian privacy law (PIPEDA).

By submitting a form on our website, contacting us, or interacting with our advertisements on Facebook or Instagram, you agree to the practices described in this policy.

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1. Who We Are

Nautical Pools is a pool service company operating in the Greater Toronto Area (GTA), Ontario, Canada.

• Phone: (437) 238-9691
• Service area: Toronto, Markham, Vaughan, Brampton, Mississauga, Pickering, Ajax, and surrounding GTA communities

2. Information We Collect

We collect personal information in the following ways:

Website contact form:

• Full name
• Email address
• Phone number
• Service requested
• Details about your pool (optional, as provided by you)

Facebook and Instagram Lead Ads:

• Full name (pre-filled by Meta from your Facebook profile)
• Phone number
• Service requested (selected from dropdown)

Phone calls and messages: If you call or message us directly, we may record your name, phone number, and any details you share about your pool or service needs.

We do not collect payment information through our website or ads. We do not collect sensitive personal information such as financial records, health data, or government-issued ID numbers.

3. How We Use Your Information

We use the information you provide solely to:

• Contact you to arrange a quote, estimate, or service visit
• Schedule and coordinate pool services
• Answer questions about your pool or our services
• Send service reminders or follow-ups (only if you have engaged with us)

We do not use your information for automated decision-making or profiling.

4. Facebook and Meta Advertising

We run advertising campaigns on Facebook and Instagram through Meta Platforms, Inc. When you submit a lead form through one of our Facebook or Instagram ads, your information is collected by Meta on our behalf and shared with us.

Meta may also use certain data (such as your interactions with our ads and website) for advertising purposes in accordance with Meta's Privacy Policy. We may use the Facebook Pixel on our website, which allows Meta to match your website visit with your Facebook profile to improve ad relevance.

You can manage your Meta ad preferences at facebook.com/ads/preferences.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

• Meta Platforms, Inc. — for the purpose of running and measuring our Facebook and Instagram advertising campaigns
• Service providers — tools we use to manage leads or schedule jobs (e.g., CRM software), who are bound by confidentiality obligations
• Legal requirements — if required by law, court order, or government authority

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purpose for which it was collected, or as required by law. If you have never booked a service with us, we typically retain your inquiry information for up to 12 months. You may request deletion at any time (see Section 8).

7. Cookies and Tracking

Our website may use the Meta (Facebook) Pixel, a small piece of code that tracks visits to our website. This allows us to measure the effectiveness of our ads and show relevant ads to people who have visited our site.

You can opt out of interest-based advertising through your browser settings or through the Digital Advertising Alliance of Canada.

8. Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Withdraw consent to our use of your information (subject to legal or contractual restrictions)
• Request deletion of your personal information, where we have no legal obligation to retain it

To exercise any of these rights, contact us by phone at (437) 238-9691. We will respond within 30 days.

9. Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption. Lead data collected through Facebook is transmitted securely via Meta's platform.

10. Children's Privacy

Our services are intended for adult homeowners. We do not knowingly collect personal information from anyone under the age of 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Nautical Pools
• Phone: (437) 238-9691
• Service area: Greater Toronto Area, Ontario, Canada